The organiser of the Lighthouse Festival is
DocLX Travel Events GmbH Palais Schönborn-Batthyány, Renngasse 4 / Freyung, 1010 Vienna.

In accordance with data protection regulations, DocLX is also responsible for your data. References to "we", "our" or "us" in this privacy policy therefore refer to DocLX Travel Events GmbH.

 

Introduction

The Lighthouse Festival is an electronic music festival in Croatia and South Africa.

In order to ensure a smooth operation, we need to process various data about our guests. We would like to inform you about this and how you can contact us regarding any questions or concerns in this privacy policy. Please note that when you provide us with information or use our services, we generally assume that you have read and agree to this Privacy Policy.

 

What information do we collect about our guests?

We primarily collect and process the data we need to ensure that your participation in the festival runs smoothly. First and foremost, we collect the information that you provide to us in the course of your registration (especially when you create a "profile"). Specifically, this includes the following data:

• Email address
• First and last name
• Address (country, town, street, house and door number)
• Nationality
• Telephone number
• Date of birth - Gender
• Personal image (photo)
• Password

Normally, this data is sufficient for us to process your participation. Should additional data be required in individual cases, we would discuss this with you directly.

 

What information do we collect during your visit?

As a rule, we do not collect any personal data from visitors during their participation in the Lighthouse Festival. At most, you may be seen in photos and videos published on our website or other online channels. Please note that it is essential for us to report on the festival, and for this it is also necessary to publish photos and videos. Please also note that you have agreed to the use of images as part of your booking.

Should you discover photos on our website or on our other online channels that you are not happy with, please let us know at reservation@lighthousefestival.tv. We will then take remedial action immediately. We will then remedy the situation immediately.

 

What information do we collect about the artists?

We also collect and process only those data about the artists at the Lighthouse Festival that we need for processing and invoicing. This includes, in particular, name, address, bank account details and, if applicable, VAT number.

 

What information do we collect about the festival's staff and other helpers?

About all our helpers and employees who make the festival possible in the first place, we only collect the data that we need to process our contractual relationship with you and, if necessary, to comply with our legal obligations as an employer. This includes in particular your name, address, date of birth, UID number, national insurance number, length of service and bank account details.

 

What data do we collect about journalists?

We collect some information about journalists that we need for accreditation. This data is provided as part of the press registration. This involves the following data:

• First name, surname
• Gender
• Nationality
• Address
• Telephone number
• E-mail
• Press card number
• Professional position/occupation
• Employer/medium
• Days of attendance at the Lighthouse Festival
• Press services used

We store and process this data exclusively for the purpose of participation or enabling reporting.

 

What other information do we collect?

We would like to point out that the entire event is constantly accompanied by the media - after all, this is part of the experience - and therefore it cannot be ruled out that you will appear in the course of it in film or photo recordings made by third parties. Insofar as we are responsible for this, we will of course ensure compliance with the relevant regulations (in particular § 78 UrhG).

Apart from that, we will of course save any email correspondence with you. We need this not only to communicate with you, but also to be able to understand later why we have done what for you.

 

Cookies and analysis tools

When you visit our website, we do not collect any personal data other than the IP address of the device from which you access our website. We do, however, use various analysis tools, but these are only used to determine the traffic on our website or to make it easier for you to use it. It is not possible for us or third parties to draw any conclusions about you. We will go into more detail below:

Cookies: Cookies are pieces of information that are stored directly on the computer you are using. Cookies allow us to collect information such as browser type, time spent on our website, pages visited, preferred languages and other web traffic data. Together with our service providers, we use this information for security purposes, to facilitate online navigation, to display information more effectively, to customise your experience when using our website and to analyse user activity in other ways. We may recognise your computer to assist your use of the website. We also collect statistical information about the use of our website to continually improve its design and functionality, to understand how it is used and to help us answer questions. Cookies also allow us to determine which of our advertisements or offers appeal to you the most and allow us to display them. We may also use cookies in online advertisements to determine how you interact with our ads and we may use cookies or other files to track your use of other websites.

If you would like to opt out of data collection through cookies when using your customer profile or our website, most browsers provide a simple way for you to automatically reject cookies or to choose to reject or accept the transfer of a particular cookie or cookies from a particular website to your computer. Please read this at http://www.allaboutcookies.org/manage-cookies/index.html. However, if you do not accept these cookies, you may experience some inconvenience when using our website. For example, we may not be able to recognise your computer. You will then have to log in again each time you visit.

Pixel tags and other similar technologies: Pixel tags (also called web beacons or clear GIFs) may be used in connection with some Services to, among other things, track the actions of users of the Services (including email recipients), measure the success of our advertising campaigns, and compile statistics about Service usage and response rates.

Analytics tools: We use website and application analytics services provided by third parties that use cookies and similar technologies to collect information about website or application usage and report trends without identifying individual visitors. These third parties who provide such services to us may also collect information about your use of third party websites. You can download the Google Analytics Opt-out Browser add-on, available at https://tools.google.com/dlpage/gaoptout, to learn more about how Google collects this information and how you could opt-out.

 

Source of the data

In the event that we have not collected your information ourselves or you have not provided it to us, it will have come from a reliable source that we have verified is authorised to collect and transmit the information. Under certain circumstances, your data may also come from a publicly accessible database. Of course, you have a right to information and are welcome to ask us at any time where we obtained your data.

 

How do we use your data?

As already mentioned, we use your data first and foremost to process your visit to the Lighthouse Festival. This means that we use your data to organise your room booking and participation in the various events.

We also use your data to process payments. We use your data to issue invoices to you and to process any insurance claims (cancellation and travel insurance).
Of course, we also use the data to communicate with you.

This includes for example

• To inform you about your booking and to send you details about it.
  
• To inform you about promotions on site by us or our cooperation partners and sponsors (see below).
  
• To respond to your enquiries and fulfil your orders, such as sending you newsletters or product information, information notifications or brochures.
  
• To obtain feedback on our products and services.
  
• To provide you with administrative information, such as information about or changes to our terms and conditions and policies.
  
• To facilitate social media sharing and communication functionality.
  
• To send you information about our offers and future Lighthouse Festivals and similar events.
  
• To send you information about offers from our cooperation partners or sponsors; this information or offer may also be sent to you directly by our cooperation partners and sponsors.

 

Legal basis

We process your data on one or more of the following legal grounds. Not all of these may apply to you personally.

• Because it is necessary for the execution of your booking or your visit to the Lighthouse Festival, thus for the fulfilment of the contract concluded between us or also for the preparation of your participation, i.e. for the execution of pre-contractual measures.
• Your consent (please note that you can withdraw your consent at any time, more on this below).
• Because it is necessary for the fulfilment of legal obligations to which we are subject. This applies in particular to the obligations to keep records under tax law.
• Because the processing of your data is necessary to protect our legitimate interests, or to protect the legitimate interests of companies associated with us, our cooperation partners or sponsors. The implementation of market communication and advertising is also considered a legitimate interest.
• Because it is necessary for the realisation of our legitimate interest in connection with administration 
• Because we need it to enforce our legal claims (debt collection, etc.) or to settle insurance claims.

 

With whom do we share your information?

A large number of people and companies support us in the running of the Lighthouse Festival, without whom it could not take place. In order to make this possible, we have to pass on some of your data to these supporters.

The majority of these are processors who carry out the data processing for us according to our specifications and instructions or who need the data to process the order. Such as our IT consultants, our auditors and tax advisors and our lawyers. We may also need to share your data with emergency services.

We may also transfer and disclose information to third parties to comply with a legal obligation (such as, but not limited to, subpoenas); when we believe in good faith that it is required by law; in response to a lawful request from government authorities conducting an investigation, including to comply with law enforcement requests; to review or enforce our policies and procedures; to respond to an emergency; to prevent or stop an act that we believe may be or is illegal, unethical or legally actionable; to protect our rights, property or assets; or to prevent or stop an act that we believe may be or is legally actionable.

As already mentioned above, we attach great importance to the proper and transparent handling of your data. Therefore, we would like to inform you about your rights below:

 

Information or correction

You can request information at any time about which of your data we have processed and/or stored and that this data be corrected if necessary.

We will respond to all your requests in accordance with our legal obligations. In order to process such requests, we may require additional information from you, for example a copy of your ID or details of your trip or booking. We will comply with legitimate requests for information and/or correction within the statutory period of no more than one month.

 

Right to erasure

You also have the right to have your data deleted if

• the data is no longer necessary for the purposes for which it was collected or otherwise processed;
• you have withdrawn your consent to data processing or objected to processing (unless there is another legal basis for processing);
  
• your data has been processed unlawfully;
  
• the deletion of your data is necessary to comply with a legal obligation;
  
• or if the data was collected from a child (i.e. a person under the age of 16) in connection with information society services.

 

You can submit a request for erasure

You have the right to request the restriction of the processing of your data. You can submit a request for erasure using our contact details below. We will comply with legitimate requests within the legal time limit.

 

Objection to processing

You have the right to object at any time to the processing of your data that is carried out for public interest or to protect important interests on our part. The same applies in the event that personal data is processed for the purposes of direct marketing or profiling. Your objection will result in your data no longer being processed for these purposes and will be deleted. You can object at any time using our contact details below.

 

Right to transfer

You have the right to portability of your data by having us transfer it to you in a structured, commonly used, machine-readable format so that you can pass it on to another client without hindrance. If possible and if requested by you, we will also transfer your data directly to the client named by you.

 

Right of withdrawal

You have the possibility to revoke your consent to data processing at any time without this having any negative effects on you. You can exercise your right of revocation via our contact details below.

 

Complaints

Nobody's perfect, even if we do our best. If you think you have noticed violations of data protection regulations, we suggest that you contact us in the first instance so that we can check this and take remedial action if necessary. You also have the right to lodge a complaint. The contact details of the competent authority are
Austrian Data Protection Authority Wickenburggasse 8 1080 Vienna Telephone: +43 1 52 152-0 E-mail: dsb@dsb.gv.at

 

Exercising your rights

Please clearly state in your request what information you wish to have disclosed or corrected, whether you wish the information you have provided to us to be blocked from our database, or any other restrictions you wish to impose on our use of the information you have provided. For your protection, we will only process requests for information associated with the email address you used to submit the request. We may need to verify your identity before honouring your request. 

Please note that we may need to retain certain information for document management or legally required purposes and/or to complete transactions that began prior to the requested change or deletion. There may also be residual information that remains in our databases and other records that cannot be removed.

 

Security

We strive to provide reasonable organisational, technical and managerial security measures to protect information within our organisation. Unfortunately, the security of any data transmission or storage system can never be 100% guaranteed. If you have reason to believe that your interaction with us is no longer secure, please notify us of the problem immediately. The sooner you let us know, the less damage we can do.

 

Retention and deletion period

We will retain data that we have received from you for as long as is necessary to fulfil the purposes set out in this privacy policy, unless a longer retention period is legally permitted or required. In the first instance, we therefore retain your data for the duration of the processing of your participation and for the duration of the processing of any insurance claims and complaints.

 

As a rule, we adhere to the following deletion concept:

On the basis of the above-mentioned legal grounds, your data will be processed in a personalised manner for a period of 40 months after the end of the respective Lighthouse Festival (i.e. 36 months for possible contractual claims for damages plus a maximum of four months for the service of a lawsuit) and then deleted (in any case the personal reference). After that, personal data processing of any invoice data will continue until the end of the statutory retention period (currently 7 years).

If you have asked us to keep you informed about the Lighthouse Festival, we will keep your contact details until you withdraw your request.

 

Minors

Our services are not aimed at persons under the age of sixteen and we ask that such persons do not provide us with any information.

 

Links

This Privacy Policy does not apply to, and we are not responsible for, the privacy, information or other practices of third parties. This includes third parties who operate sites or services to which the Services link. The inclusion of a link on our website does not imply any endorsement of the linked site or service by us or any of our affiliates, nor does it indicate any affiliation with that third party. Please note that we are not responsible for the collection, use or disclosure policies and practices (including privacy practices) of other organisations, such as those of other app developers, app providers, social media platform providers, operating system providers or Wi-Fi providers. Similarly, we are not responsible for any information you disclose to other organisations about or in connection with our software applications or social media pages.

 

Updates to this policy

We may change this privacy policy. To do so, please see the "Last Updated On" legend at the bottom of the page to determine when this Privacy Policy was last revised. Any changes to this Privacy Policy will be effective as soon as we post the revised Privacy Policy on the Services. By providing us with information after these changes, you are accepting the revised Privacy Statement.

 

Ways to contact us

We welcome your questions, comments or requests regarding this Privacy Policy. You can contact us using the contact details below. Of course, this also applies to your parents.

 

E-Mail: reservation@lighthousefestival.tv

Address: DocLX Travel Events GmbH, Palais Schönborn-Batthyány, Renngasse 4 / Freyung, 1010 Wien

 

zuletzt aktualisiert am 7. November 2018